Policy
Return Policy
At Decoriva Living Pvt. Ltd., we aim to make every purchase feel confident and convenient. If an eligible item does not meet your expectations, you may request a return within the applicable return window, subject to the conditions below.
Return Guidelines
Please review the following terms before initiating a return request for any Decoriva Living order.
What items are eligible for return?
Returns may be accepted for eligible products that are unused, in original condition, and returned with original packaging, tags, accessories, and proof of purchase.
What is the return window?
Return requests should be raised within the period communicated on the product listing, order confirmation, or support communication. Requests made after the eligible window may not be approved.
Which items may not be returnable?
Certain categories may be non-returnable for hygiene, customization, fragility, clearance, festive, or product-specific reasons. Please check the product page and order details before placing your order.
What condition must the product be in?
The product must be unused, unwashed, undamaged, and free from signs of installation, wear, or alteration. Items returned in damaged or incomplete condition may be rejected.
How do I request a return?
Please contact our support team at support@decorivaliving.com or call +91 8950198919 with your order number, product details, and the reason for return. Our team will guide you through the next steps.
Who bears return shipping?
If the return is approved due to a damaged, defective, or incorrect item, assistance may be provided as per our review. For other approved returns, shipping or reverse pickup charges may apply depending on location and product type.